I've already purchased my furniture and I'm having an issue with it.  Who should I contact?

General product questions may be phoned in at 724-537-5541, please ask to speak with a sales associate. E-mail questions to Sales@WeissFurniture.com

I have general product questions about an items I'm interested in and need to speak with a sales associate.  Who should I contact?

General product questions may be phoned in at 24-537-5541 please ask to speak with a sales associate. E-mail questions to Sales@WeissFurniture.com

I purchased an Extended Warranty Program, how do I proceed with a problem I'm having?

Extended warranties purchased at Weiss Furniture receive a 5-Year Warranty from date of delivery or pick up.  Please follow instructions on your original Weiss Furniture "Worry Free" Policy Plan.  On that plan you'll find complete details on stain removal.  If you have lost your policy you may click here to have a copy sent to your e-mail address. 

If you have tried the instructions on your "Worry Free" plan and the stain is still not removed please call our customer service department Monday-Friday 9:30-5:30.  They will do their best to assist you the rest of the way!

How long is my furniture under warranty?

Most furniture lines vary when it comes to warranties on their furniture.  However, there are several general "rule-of-thumb" warranties explained here:

Fabric & Leather: 1 Year Warranty

Any casegood (wood) products including dining, occasional, bedroom, home office, entertainments:  1 Year Warranty

Weiss Furniture Closeouts & Clearance Items:  There is no warranty offered on these types of items.

Mattress Sets:  Varies

Weiss Furniture represents some of the most respected, quality controlled furniture in our industry and sells "First Quality Home Furnishings".

What is not covered under warranty?

This warranty does not cover:
· Wear fading, piling or shrinkage of any fabric
· Variation of the color or graining of wood or wood products
· The natural variation in graining and color of leather
· Furnishings that have been altered by the purchaser
· Ridges or rough areas in marble or variation in it's color or graining
· Damage or discoloration caused by sunlight or artificial light sources
· Law tag must remain attached to all bedding for manufacturer to honor warranties
· Manufacturers will not honor warranties of any type if evidence of animal use is found
· Damage due to misuse, abuse or accidents of any nature
· Any variation of any product which meets industry standards
· If used in a commercial environment
· Comfort
 
If the furnishings we sell you do not meet our warranty we will, at our option, either (1) Service, repair or replace the non-conforming merchandise. (2) Exchange the product with exact product. (3) Assist you in selecting a product of similar value and price. (4) If we cannot do this, then we will refund the purchase price of the merchandise in exchange for return of merchandise. Delivery charges are non-refundable.
We will not be liable to you for any consequential or incidental damages for breach of our warranty.
Any item requiring service that was originally picked up at Weiss's Furniture must be transported back to Weiss's Furniture.